Privacy policy

Nitra Fine Silver Jewellery | Last updated: 11 April 2026

This Privacy Policy explains how Nitra Fine Silver Jewellery ("Nitra", "we", "us", or "our") collects, uses, stores, and shares your personal information when you visit, browse, or make a purchase from www.nitra.in (the "Site"). By using the Site, you consent to the practices described below.

1. Information We Collect

When you interact with the Site, we collect two broad categories of information:

a) Device and Browsing Information
When you visit the Site, certain information is automatically collected about the device you use, including your IP address, browser type and version, operating system, time zone, referring URLs, the pages you view, the products you click on, and how you navigate through the Site. This is collected through cookies, log files, web beacons, and similar tracking technologies.

b) Order and Account Information
When you create an account, place an order, or attempt to place an order through the Site, we collect information you provide directly, including your full name, billing address, shipping address, email address, phone number, and payment details. Please note that we do not store your full credit card, debit card, UPI, or net banking credentials on our servers — these are handled directly by our PCI-compliant payment partners.

We may also collect information you voluntarily share with us — such as product reviews, customer service queries, ring sizes, engraving requests, marketing preferences, and responses to surveys or campaigns.

2. How We Use Your Information

We use the Personal Information we collect to:

  • Process and fulfil your orders, including arranging shipping, generating invoices, and sending order confirmations
  • Communicate with you about your orders, deliveries, returns, and exchanges
  • Screen orders for potential fraud, risk, or suspicious activity
  • Provide customer support and respond to your queries
  • Send you marketing communications about new collections, offers, and updates (only where you have opted in — you can unsubscribe at any time)
  • Improve and personalise your shopping experience on the Site
  • Analyse Site traffic and customer behaviour to optimise our products, content, and user experience
  • Comply with applicable laws, regulations, and lawful requests from authorities

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties only to the extent necessary to operate our business. These include:

  • Payment gateways (such as Razorpay, PayU, or similar) to process your transactions securely
  • Logistics and courier partners (such as Delhivery, Bluedart, Shiprocket, or similar) to deliver your orders
  • Communication platforms for sending order updates via email, SMS, and WhatsApp
  • Analytics providers such as Google Analytics, to understand how visitors use the Site
  • Marketing and advertising platforms such as Meta and Google, to show you relevant ads (you can opt out through your account settings on those platforms)
  • Cloud hosting and IT service providers that help us run the Site securely

We may also disclose your Personal Information to comply with applicable laws, respond to a subpoena, court order, or other lawful government request, or to protect our rights, property, or safety — and that of our customers and others.

We do not sell your Personal Information to third parties.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to remember your preferences, keep you signed in, analyse traffic, and improve your experience. You can control or disable cookies through your browser settings, but please note that some features of the Site may not function properly if cookies are disabled.

5. Data Retention

We retain your Order Information for as long as necessary (usually up to 8 tax years as per Indian laws) to fulfil the purposes outlined in this policy, including legal, accounting, tax, and reporting requirements under Indian law. If you wish to have your account or personal data deleted, you may contact us using the details below.

6. Your Rights

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data, subject to legal and operational retention requirements
  • Withdraw your consent to marketing communications at any time
  • Nominate another individual to exercise your rights in the event of incapacity or death
  • Lodge a grievance with our Grievance Officer (details below)

To exercise any of these rights, please write to us at the contact details provided in Section 9.

7. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us & Grievance Officer

For any questions, concerns, complaints, or requests related to this Privacy Policy or your personal data, please contact:

Grievance Officer: Vaibhav Sharma
Nitra Fine Silver Jewellery
Shop No. 9, Sai Durga Complex, Opp. HMT Nagar, Nacharam
Hyderabad, Telangana — 500076
Email: nitra.marketplace@gmail.com
Phone: +91-9391979905

We will acknowledge your complaint within 48 hours and aim to resolve it within 15 days, in line with the requirements of the Information Technology Rules, 2011, and the Digital Personal Data Protection Act, 2023.